In the last year, we had a number of contributions talking about the cost of extended warranty and reverse logistics.  In October Mark Kiteley in  Returns and Warranties: Reverse Logistics need not be the Weak Link in the Value Chain talked at length about how significant costs  can be avoided through a strategy of prevention and recovery maximization. In November Michael Blumberg discussed seven  Best Practices in Service Delivery for Minimizing Warranty Costs.

Such was the response that Michael Blumberg, together with  Ron Giuntini have teamed up to undertake  a wider study to identify best practices involved in marketing and selling extended warranties and/or extended service programs. The goal is to evaluate the impact of these practices on key performance indicators (KPIs) and use the findings to validate which strategies and tactics offer the best results. This will help managers and executives become more effective in marketing and selling extended warranty/service programs

If you are interested in participating then you can access the survey through this link  or

The survey should take approximately 15-20 minutes to complete. One out of every 50 participants will receive a $100 American Express Gift Certificate, and every participant will receive an executive summary of the survey results.

Please note that the survey will close January 18th 2017

We very much hope to be able to bring you the initial findings on the Service in Industry Hub towards the end of Q1.


Si2 ON-Demand: Deep dive remote sessions with Experts, backed up by analyst and research resources to solve problems and get things done faster, with less mistakes, at lower cost and less risk! – A fresh new approach for Service Leaders and their teams. To find out more see our post on this blog or visit Si2 Partners

If you are a Service professional (manager, practitioner, consultant or academic) in an industrial setting join our group Service in Industry on Linkedin

We curate many Magazines on Flipboard on service markets and industries, service business and operations as well as service related technologies, the IIoT and innovation. You can follow us on Flipboard here . The content is crowdsourced. If you would like to be a co-curator, and share interesting articles with the community through Flipboard, please send us an email at with the heading “Flipboard”.