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24th May – Next Service Community Event in the UK

The next Service Community Event will be held at Oracle’s Reading UK Offices. For those of you who do not know, the Service Community is a unique not for profit community where Service professionals(180 plus at the last count) can share ideas and experiences. Established about 5 years ago by Steve Downton, the community is really a community in that there is no legal entity, all meeting are free and members contribute their time, facilities and ideas.  Si2PARTNERS actively supports the community in helping UK industry to re-invent itself into a service led, customer orientated enterprises.

The agenda is below. To register, contact the community on info@service-community.uk or for more information on the Service Community, go to their website http://www.service-community.uk

Service Community Agenda – 24th May 2017

12.00-13.00: Meet at Oracle Reading Offices for light buffet lunch

13.00 :Welcome an introduction from Steve Elsham of Oracle

13.15: Shift to the left: Mark King, Service Director Pitney Bowes UK

Mark will share his experiences of how when faced with falling margins, through incorporating a self service model he has been able to increase profitability without reducing customer loyalty

14.00: Outsourcing service to 3rd parties: Dave Gibson  Veteran  Service Director with SUN / Oracle

Dave will share the challenge he faced first at SUN Microsystems and then later at Oracle, in outsourcing Customer Support to 3rd party service providers, while still maintaining excellent service on mission critical activities

14.45 Coffee and Networking break

15.15 Cloud Adoption in Field Service Management Solutions ; Kris Oldland  Editor Field Service News

Kris will be reviewing the adoption of Cloud technology by both Suppliers and Clients of Field Service management Solutions, based on a 3 year research programme he recently concluded

16.00  Leading Change in After-Sales Support: Ian Cockett Ex Service Director Bosch UK & Cygnet-Texkimp

Shifting from a capital equipment focused business, to one that leads with service support and customer outcomes. The challenges faced and the approaches taken in achieving change.

16.45 Open discussion on the subjects discussed

17.00 Close

Nick Frank is a Co-Founder of Si2 Partners

Si2 ON-Demand: Deep dive remote sessions with Experts, backed up by analyst and research resources to solve problems and get things done faster, with less mistakes, at lower cost and less risk! – A fresh new approach for Service Leaders and their teams. To find out more see our post on this blog or visit Si2 Partners

If you are a Service professional (manager, practitioner, consultant or academic) in an industrial setting join our group Service in Industry on Linkedin

We curate many Magazines on Flipboard on service markets and industries, service business and operations as well as service related technologies, the IIoT and innovation. You can follow us on Flipboard here . The content is crowdsourced. If you would like to be a co-curator, and share interesting articles with the community through Flipboard, please send us an email at info@si2partners.com with the heading “Flipboard”.

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