The next Service Community Event will be held at Oracle’s Reading UK Offices. For those of you who do not know, the Service Community is a unique not for profit community where Service professionals(180 plus at the last count) can share ideas and experiences. Established about 5 years ago by Steve Downton, the community is really a community in that there is no legal entity, all meeting are free and members contribute their time, facilities and ideas. Si2PARTNERS actively supports the community in helping UK industry to re-invent itself into a service led, customer orientated enterprises.
Service Community Agenda – 24th May 2017
12.00-13.00: Meet at Oracle Reading Offices for light buffet lunch
13.00 :Welcome an introduction from Steve Elsham of Oracle
13.15: Shift to the left: Mark King, Service Director Pitney Bowes UK
Mark will share his experiences of how when faced with falling margins, through incorporating a self service model he has been able to increase profitability without reducing customer loyalty
14.00: Outsourcing service to 3rd parties: Dave Gibson Veteran Service Director with SUN / Oracle
Dave will share the challenge he faced first at SUN Microsystems and then later at Oracle, in outsourcing Customer Support to 3rd party service providers, while still maintaining excellent service on mission critical activities
14.45 Coffee and Networking break
15.15 Cloud Adoption in Field Service Management Solutions ; Kris Oldland Editor Field Service News
Kris will be reviewing the adoption of Cloud technology by both Suppliers and Clients of Field Service management Solutions, based on a 3 year research programme he recently concluded
16.00 Leading Change in After-Sales Support: Ian Cockett Ex Service Director Bosch UK & Cygnet-Texkimp
Shifting from a capital equipment focused business, to one that leads with service support and customer outcomes. The challenges faced and the approaches taken in achieving change.
16.45 Open discussion on the subjects discussed
Nick Frank is a Co-Founder of Si2 Partners
Si2 ON-Demand: Deep dive remote sessions with Experts, backed up by analyst and research resources to solve problems and get things done faster, with less mistakes, at lower cost and less risk! – A fresh new approach for Service Leaders and their teams. To find out more see our post on this blog or visit Si2 Partners
If you are a Service professional (manager, practitioner, consultant or academic) in an industrial setting join our group Service in Industry on Linkedin
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