Servitization: Manufacturing Paradigm Shift or Simply a Business Model? – By Dr Howard Lightfoot
Is ‘Servitization’ a paradigm shift in manufacturing or simply a manufacturing Business Model to...
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Author: Guest Post
Aftermarket Digital Transformation – by Dr T R Madan Mohan, Rudresh S Basavarajappa and R. Ganapathy
Challenges in the After Market Recent SEC filings and press briefs by Fortune 500 heavy equipment...
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Returns and Warranties: Reverse Logistics need not be the Weak Link in the Value Chain – by Mark Kiteley
Some history on Warranties, Returns and Reverse Logistics Back in the day, in the UK at least,...
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The Top 8 Customer Experience Trends in 2016 (Infographic) – by David Younger
If last year was the year of the employee, 2016 is promising to be the year of the customer. With...
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Obsolescence Management – Who wants to live forever? – By Ian Blackman
Planned obsolescence is not really a new concept. “God used it with people” as Robert Orben the...
Read MoreInnovation: Ideation to Commercialisation – by Vikram Singla
Servitization – as defined by Aston Business School – is the concept of manufacturers offering services tightly coupled to their products and hence moving from a transactional to a relationship based business model. These...
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