The Importance of Service to the Manufacturing Sector Industrial Machinery and Equipment (IM & E) manufacturers form an integral part of the manufacturing supply chain as their equipment plays a critical role […]
Michael Blumberg is a Si2 Expert in after-sales services and reverse logistics. He specializes in analyzing current capabilities and market needs leading to the development of realistic strategies for business expansion into previously uncharted territory. Mike is also an expert in the management of internal systems and processes so that they operate at an optimal level of productivity and efficiency, aligned towards the needs of the external market.
A consultant since the mid-80’s, Michael has been COO of D.F. Blumberg and Associates Inc. and is currently President of Blumberg Advisory Group, a well known specialist US consultancy focusing on services and the aftermarket. As such, Michael has successfully worked for numerous blue chip, Fortune 1000 and other national and international firms helping them develop service strategies and improve operations. His clients include companies from the industrial automation, manufacturing, telecoms, medical technology , IT services, facilities management, software and 3rd party logistics sectors.
The “Servitization” of Manufacturing is taking the High-Tech Industry by storm! By definition, Servitization is a transformation from selling products to delivering services. It typically involves two components: The idea of a […]
The sharing economy is on the rise as more and more consumers conduct business transactions through platforms like Airbnb to find lodging and Uber for transportation services. These companies have experienced explosive […]
There has been a lot of attention given in recent years to the need to automate field service and related logistical processes through the implementation of Enterprise Service Management (ESM) systems. Although […]
In the high-tech industry, warranty coverage often includes repairing defective products as opposed to crediting or replacing them. Warranties of this nature involve three (3) cost components: 1) Warranty Terms & Conditions, […]
One of the single most important objectives that service executives pursue today is service revenue growth. However, many struggle with this aspect of their business. Perhaps the reason lies in the fact […]