Author: Titos Anastassacos

BUILDING A COMMUNITY OF “SERVICE IN INDUSTRY” PROFESSIONALS – SHAPING SERVICE BUSINESS IN THE DIGITAL ERA

Posted by Titos Anastassacos | Oct 26, 2018 | Active Community

Shape Industrial Service Business in the Digital Era by joining a Community of Service in Industry...

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Predictive Maintenance in Industrial Service: Ready for Prime Time?

Posted by Titos Anastassacos | Oct 10, 2018 | Surveys and Studies

Predictive Maintenance (PdM) based on machine learning (AI) and (big) data in...

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A quick strategic assessment of the impact of technology on field service

Posted by Titos Anastassacos | Sep 19, 2018 | Field Service, Outcome Based Services, Sharing Economy, Strategy, Technology and Digitization

Field service has historically contributed significantly to the bottom line of many...

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Augmented Reality: Shaping the Future of Field Service

Posted by Titos Anastassacos | Aug 13, 2018 | Augmented Reality, Customer Support, Field Service, Operations, Sales and Marketing, Strategy, Surveys and Studies, Technology and Digitization

In a report from 2015, McKinsey & Co., a consultancy, estimated that the IoT’s...

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How digitization is changing the competitive space in industrial after-sales services

Posted by Titos Anastassacos | Aug 10, 2018 | Internet of Things, Leadership, Predictive Maintenance, Servitization, Strategy, Technology and Digitization

Digitization enables continuously increasing automation in business execution, operations, and...

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Technology in Service: A Strategy Perspective (Part 2)

Posted by Titos Anastassacos | Aug 5, 2018 | Briefings, Leadership, Technology and Digitization

Technology creates the conditions to achieve previously impossible outcomes at vastly reduced...

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