Trusted Advisor – War stories of a Service Manager
Developing a trusted advisor culture is key to any high performing service organisation. Listen to real stories of how one service director has worked towards this goal.
Read MoreDeveloping a trusted advisor culture is key to any high performing service organisation. Listen to real stories of how one service director has worked towards this goal.
Read MoreAs maximising profit through the lifecycle of products becomes an economic imperative, so many companies are starting to swing back to a much closer working relationship between service and sales.
Read MoreThe next SLN Summit will take place on 09 March 2023 at the Lufthansa Conference Center near...
Read MoreTo gain insight into how companies are managing service development and servitization processes,...
Read MoreBenchmarking is a powerful tool for improving performance. In industrial services, it has been underused partly because services are more difficult to benchmark and partly because companies didn’t see a pressing need for it. But as service becomes more of a competitive focal point managements face pressure to up their game and benchmarking is gaining in importance. Nevertheless, benchmarking exercises need solid methodological underpinnings to be successful. This article shows how it can be done.
Read MoreMany companies have their sights on using sophisticated analytics tools and artificial intelligence to strengthen their competitive capacity or improve their operations. But often they should think about improving numeracy and basic data skills of their people first.
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