Trusted Advisor – War stories of a Service Manager
Developing a trusted advisor culture is key to any high performing service organisation. Listen to real stories of how one service director has worked towards this goal.
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Category: Organization
Service Sales – Maximising share of wallet over the Product Lifecycle
As maximising profit through the lifecycle of products becomes an economic imperative, so many companies are starting to swing back to a much closer working relationship between service and sales.
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Stage-gate or Agile: How to Manage Complex Service Development and Servitization Processes
To gain insight into how companies are managing service development and servitization processes,...
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Collaborations across Organizations can strengthen Science but also any Endeavour
Informal or semi-formal collaboration across disciplines and organizations can overcome silos and find solutions to pressing problems.
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Digital Servitization: Breaking down the technology conundrum into easy to manage chunks
By Nick Frank and Harald Wassermann The increased accessibility of digital technologies is...
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New (Human) Competences in Digital Servitization
By Theoni Paschou, Federico Adrodegari and Mario Rapaccini Many companies are now pursuing...
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