Organization | SERVICE IN INDUSTRY HUB

Digital Servitization: Breaking down the technology conundrum into easy to manage chunks

Posted by Harald Wassermann | Oct 7, 2018 | Customer Value, Leadership, Organization, Technology and Digitization

By Nick Frank and Harald Wassermann The increased accessibility of digital technologies is...

New (Human) Competences in Digital Servitization

Posted by Guest Post | Jul 24, 2018 | Business Transformation, Leadership, Organization, People Development, Servitization, Technology and Digitization

By Theoni Paschou, Federico Adrodegari and Mario Rapaccini Many companies are now pursuing...

How a Compelling Direction Accelerates Change – by Jan Van Veen

Posted by Guest Post | Nov 2, 2017 | Business Transformation, Leadership, Organization

When trying to implement change managements often make a common mistake: Lack of clarity where the...

Six attributes to look for in a top performing service business

Posted by Dag Gronevik | May 18, 2016 | Leadership, Operations, Organization

In top performing service businesses, leaders take a customer centric, holistic view that questions the norms. Particular areas to look at more deeply are:
1 Investment plan for the future
2 Focus on productivity and not headcount
3 Installed based intelligence
4 Transparent accounting data
5 Balanced R&D investment between products & services
6 Attracting the best people

Do this and you will earn the necessary respect of the many stakeholders needed to drive the business forward.