How a Compelling Direction Accelerates Change – by Jan Van Veen
When trying to implement change managements often make a common mistake: Lack of clarity where the...
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Category: Organization
Six attributes to look for in a top performing service business
In top performing service businesses, leaders take a customer centric, holistic view that questions the norms. Particular areas to look at more deeply are:
1 Investment plan for the future
2 Focus on productivity and not headcount
3 Installed based intelligence
4 Transparent accounting data
5 Balanced R&D investment between products & services
6 Attracting the best people
Do this and you will earn the necessary respect of the many stakeholders needed to drive the business forward.
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Managing international service operations: One size fits all doesn’t cut it
Most discussion regarding geographic or international expansion for industrial companies has...
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Servitization needs top caliber leadership: How to secure it
In industrial product companies a career in service, primarily understood as after sales service...
Read MoreFieldBytes Interviews Nick Frank on Service and Organizational Change
Listen to Nick Frank talk to Microsoft’s FieldOne about servitization and service transformation with some interesting practical examples (approx 60 min) Find your right role in the value chain New ways to add value...
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