Stage-gate or Agile: How to Manage Complex Service Development and Servitization Processes
To gain insight into how companies are managing service development and servitization processes,...
Read MoreTo gain insight into how companies are managing service development and servitization processes,...
Read MoreInformal or semi-formal collaboration across disciplines and organizations can overcome silos and find solutions to pressing problems.
Read MoreBy Nick Frank and Harald Wassermann The increased accessibility of digital technologies is...
Read MoreBy Theoni Paschou, Federico Adrodegari and Mario Rapaccini Many companies are now pursuing...
Read MoreWhen trying to implement change managements often make a common mistake: Lack of clarity where the...
Read MoreIn top performing service businesses, leaders take a customer centric, holistic view that questions the norms. Particular areas to look at more deeply are:
1 Investment plan for the future
2 Focus on productivity and not headcount
3 Installed based intelligence
4 Transparent accounting data
5 Balanced R&D investment between products & services
6 Attracting the best people
Do this and you will earn the necessary respect of the many stakeholders needed to drive the business forward.
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