Stage-gate or Agile: How to Manage Complex Service Development and Servitization Processes
To gain insight into how companies are managing service development and servitization processes,...
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Category: Organization
Collaborations across Organizations can strengthen Science but also any Endeavour
Informal or semi-formal collaboration across disciplines and organizations can overcome silos and find solutions to pressing problems.
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Digital Servitization: Breaking down the technology conundrum into easy to manage chunks
By Nick Frank and Harald Wassermann The increased accessibility of digital technologies is...
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New (Human) Competences in Digital Servitization
By Theoni Paschou, Federico Adrodegari and Mario Rapaccini Many companies are now pursuing...
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How a Compelling Direction Accelerates Change – by Jan Van Veen
When trying to implement change managements often make a common mistake: Lack of clarity where the...
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Six attributes to look for in a top performing service business
In top performing service businesses, leaders take a customer centric, holistic view that questions the norms. Particular areas to look at more deeply are:
1 Investment plan for the future
2 Focus on productivity and not headcount
3 Installed based intelligence
4 Transparent accounting data
5 Balanced R&D investment between products & services
6 Attracting the best people
Do this and you will earn the necessary respect of the many stakeholders needed to drive the business forward.
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