Managing Service in the COVID-19 crisis: Questions, challenges and first lessons learned from Si2 mini Web-Conferences
Many companies are currently in a fire fighting mode and need to get on top of the situation...
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Category: Leadership
Managing Service in the COVID-19 crisis
COVID-19 poses unprecedented challenges not only to health and the economy, but also to Service...
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IIOT strategic options for OEMs in services
In leveraging the IIoT for topline growth OEMs face difficult strategic choices. They all require...
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Benchmarking industrial services
Benchmarking is the best way to explain performance gaps in B2B industrial services and find out...
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Are “solutions” the right way to compete? The promise and pitfalls for B2B capital equipment makers
A successful solutions business is hard to implement. Whether or not it is the right competitive...
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Why we created the Service Leaders Network
In most industrial companies Service is like a business within a business -in fact a different...
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