Are “solutions” the right way to compete? The promise and pitfalls for B2B capital equipment makers
A successful solutions business is hard to implement. Whether or not it is the right competitive...
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Category: Leadership
Why we created the Service Leaders Network
In most industrial companies Service is like a business within a business -in fact a different...
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Developing a Customer Portal: Short case study of a Collaborative Project
How a Collaborative Project fast-tracks development of a Customer Portal: A short case study
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Service Leaders Network – Next Discovery Meeting on 15 Jan 2020
The next Service Leaders Network Discovery Meeting will be on 15 January 2020
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Women in Field Service and Engineering
Engineering businesses are too male-dominated hampering performance. Companies need to work on their culture and workplace environment and provide better opportunities to make themselves attractive to women. For service businesses, in times of demographic change, difficulties in recruitment and technological disruption this needs to be a priority.
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Collaborate to Compete – For Service Leaders
Collaboration with peers can be a competitive tool – even for Service Leaders who often have few peers in their own companies. They should look outside
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