Service models need to evolve quickly
Service models are evolving quickly. Disrupt or be disrupted
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Category: Leadership
UK Service Community Meeting – 16th October – Atlas Copco
For those of you in the UK, the next Service Community event is at Atlas...
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Steve Jobs: “Start with the Customer Experience, then work back to the technology”
I got very excited today as someone shared on LinkedIn a video of a Steve Jobs’ quote that I...
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Is AI the Intelligent way forward to a sustainable future?
Last week I spoke individually to over 50 business professionals about artificial intelligence,...
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Digital Servitization: Digital Infrastructure to enable Outcome-Based Service
Digital Servitization has caught the imagination of many researchers and thought...
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Metrics that Matter – thoughts from service managers at Field Service Summit
The great thing about being a facilitator at the UK Field Service Summit event last week, is that...
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