Category: Leadership

Digital Servitization: Breaking down the technology conundrum into easy to manage chunks

Posted by Harald Wassermann | Oct 7, 2018 | Customer Value, Leadership, Organization, Technology and Digitization

A structured process can help develop value-add digital...

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Revenue Recognition For The Aftermarket Services Leader

Posted by Sam Klaidman | Oct 2, 2018 | Finance and Control

New standards limit "smoothing" of revenue and income in long-term service...

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A quick strategic assessment of the impact of technology on field service

Posted by Titos Anastassacos | Sep 19, 2018 | Field Service, Outcome Based Services, Sharing Economy, Strategy, Technology and Digitization

The impact of technology on field service operations will be radical rather than...

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Augmented Reality: Shaping the Future of Field Service

Posted by Titos Anastassacos | Aug 13, 2018 | Augmented Reality, Customer Support, Field Service, Operations, Sales and Marketing, Strategy, Surveys and Studies, Technology and Digitization

Augmented Reality is a transformational technology that will fundamentally change field service....

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How digitization is changing the competitive space in industrial after-sales services

Posted by Titos Anastassacos | Aug 10, 2018 | Internet of Things, Leadership, Predictive Maintenance, Servitization, Strategy, Technology and Digitization

Digitization enables continuously increasing automation in business execution, operations, and...

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