Category: Operations

Benchmarking industrial services

Posted by Titos Anastassacos | Dec 16, 2019 | Business Transformation, Leadership, Operations

Benchmarking is the best way to explain performance gaps in B2B industrial services and find out...

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Is AI the Intelligent way forward to a sustainable future?

Posted by Nick Frank | Jun 13, 2019 | Business Transformation, Customer Support, Service Delivery, Service Technologies & Innovation

Last week I spoke individually to over 50 business professionals about artificial intelligence,...

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A quick strategic assessment of the impact of technology on field service

Posted by Titos Anastassacos | Sep 19, 2018 | Field Service, Outcome Based Services, Sharing Economy, Strategy, Technology and Digitization

Field service has historically contributed significantly to the bottom line of many...

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Knowledge Management enhances Augmented Reality and drives Field Service Performance

Posted by Peter Maier | Aug 17, 2018 | Augmented Reality, Field Service, Service Delivery, Service Technologies & Innovation, Technology and Digitization

Knowledge is power, this insight of the English philosopher Francis Bacon from 1597 is even...

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Augmented Reality: Shaping the Future of Field Service

Posted by Titos Anastassacos | Aug 13, 2018 | Augmented Reality, Customer Support, Field Service, Operations, Sales and Marketing, Strategy, Surveys and Studies, Technology and Digitization

In a report from 2015, McKinsey & Co., a consultancy, estimated that the IoT’s...

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A British Standard defining Best Practice for Industrial Service Businesses

Posted by Nick Frank | Jul 31, 2018 | Asset Management, Industry News, Service Delivery, Servitization

Si2 Partners is proud to announce the launch of PAS280 by the British Standards Institute (BSI) on...

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