Trusted Advisor – War stories of a Service Manager
Developing a trusted advisor culture is key to any high performing service organisation. Listen to real stories of how one service director has worked towards this goal.
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Category: Sales and Marketing
Service Sales – Maximising share of wallet over the Product Lifecycle
As maximising profit through the lifecycle of products becomes an economic imperative, so many companies are starting to swing back to a much closer working relationship between service and sales.
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Service Contracts and Remote: Lessons learned from the SLN Virtual Experience Exchange
Service Contracts and Remote Services have been playing an increasingly important role during the Covid Pandemic. In an SLN Virtual Experience Exchange on 29 June we explored lessons learned.
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IIOT strategic options for OEMs in services
In leveraging the IIoT for topline growth OEMs face difficult strategic choices. They all require...
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Trusted Advisor: Customer Success through Service Sales
Being a Trusted Advisor is as much about mindset as it is about skills. And it’s as relevant to salespeople as it is to field service engineers
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Roadmap to becoming a Trusted Advisor
How to build “trusted advisor “capability in your company
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