Mastering the Fundamentals of Successful Service Marketing
One of the single most important objectives that service executives pursue today is service...
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Category: Service Marketing
Recent Posts
- Augmented Reality in Service – Survey Results and Management Report 2018 June 15, 2018
- Monetising Data through Services June 6, 2018
- Before Data Analytics Think of the Problem to Solve May 29, 2018
- Interested in knowing how to hire great service people – Survey May 11, 2018
- Service in a digitized environment – Some advice for machine builders. An interview with Harald Wassermann May 9, 2018
- Obsolescence management – the importance of good design practices and component selection! by Ian Blackman April 30, 2018
- Service Community Event a Cambridge April 25, 2018
- 3D Printing: Transforming the spare parts business – by Paul Guillaumot April 3, 2018
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Blogroll
- Ben Evans Blog (Tech strategy and business) Techblog with excellent business insights – by Ben Evans
- Innovation Excellence A blog about open innovation
- Middlesex Consulting applies methodologies and techniques associated with Customer Value Creation and Customer Experience to assist clients achieve growth objectives
- Open Innovation Blog Another blog about open innovation
- The Robot Report Gathers and reports industry news, tracks the business of robotics, and has worked with others to develop an index of robot industry stocks.
Communities
- Customer Value Creation International A professional association, CVCI exists to inform, motivate and promote the Customer Value Concept
- International Society of Service Innovation Professionals A professional association co-founded by IBM, Cisco, HP and several Universities with a mission to promote Service Innovation for our interconnected world.
- ISLA International Service Logistics Association A network of professionals dedicated to Service Management and Spare Parts Logistics
- Management Innovation Exchange Community to re-invent management
- Open Innovation Community The Open Innovation Portal serves as an informational resource for thought leaders, consultants, authors, business leaders, academics and others who have a deep interest in open innovation
- Prognostics and Health Management Society Dedicated to the advancement of PHM as an engineering discipline. Engaged in the development and adoption of international standards, research methods, teaching curricula, and metrics in PHM
- SERVSIG Service Research Community Academic community for service research. Part of the American Marketing Association
- Society for Machinery Failure Prevention Technology An interdisciplinary technical organization, MFPT is strongly oriented towards the practical application of health management across every engineering sphere
Industries
- Carbon Tracker Initiative Not for profit financial think tank aimed at enabling a climate secure global energy market by aligning capital market actions with climate reality
Industry Publications
- Smart Industry Magazine and blog on digitizing industry
IoT and Technology News
- Industrial Internet Now (facilitated by KoneCranes) Assorted Industrial Internet Information and News
- M2M World News Daily News from the M2M and IoT worlds
Management: Institutes and Research
- Cambridge Service Alliance A global alliance of leading companies and universities established to develop new understanding and approaches to complex service systems
- Center for Services Leadership Research Institute at Arizona State University
- MSEE – Manufacturing Service Ecosystem An integrated applied research project of the ICT Work Programme under the European Community’s 7th Framework Programme (FP7) – The EU’s effort to understand and develop services related to manufacturing
- Service Research and Innovation Institute Drive research and Innovation for “IT Enabled Services”. Led by senior leaders from industry, academia, research and government organizations from around the world
- Service Science Factory at Maastricht University The SSF’s objective is to develop value-added services and facilitate their adoption and integration within organizations.
- T-REX An EU funded research consortium with the aim to support the transition to a servitized business model for capital goods manufacturers
- The Fishman-Davidson Center for Service and Operations Management at the Wharton School The Center’s varied programs address an emerging paradigm: It is the services that physical goods provide, and not the goods themselves that add value to the customer
- VTT Technical Research Centre of Finland The national research centre of Finland, provides expert technology advisory and research, including for services in industry
Technology: Institutes and Research
- Center for Intelligent Maintenance Systems IMS is a leader in predictive analytics and industrial big data modeling for life cycle performance of industrial systems focusing on frontier technologies including prognostics and cyber physical systems
- EPSRC Centre for Innovative Manufacturing – Through-life Engineering Services The mission of the Centre is to develop knowledge, technology and process demonstrators, novel methodologies, techniques and the associated toolsets to allow the concept design of high value engineering systems based on design and manufacturing for throug
- The Digital Manufacturing and Design Innovation Institute A federally-funded R&D organization of UI LABS, encourages factories to deploy digital manufacturing and design technologies to become more efficient and cost competitive
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