Category: Sales and Marketing

Is AI the Intelligent way forward to a sustainable future?

Posted by Nick Frank | Jun 13, 2019 | Asset Management, Augmented Reality, Big Data, Business Transformation, Customer Support, Internet of Things, Organization, Service Delivery, Service Technologies & Innovation

Last week I spoke individually to over 50 business professionals about artificial intelligence,...

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The service sales pursuit debriefing you never want to hold

Posted by Bertil Brandin | Feb 27, 2019 | Customer Value, Sales and Marketing

This dialogue takes place during the debriefing of a lost service-sales pursuit – George (an...

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Spare Parts Pricing Benchmark

Posted by Nick Frank | Jan 21, 2019 | Parts & Logistics, Pricing, Surveys and Studies

Our partner, Field Service Insights, is conducting a benchmark study among Aftermarket Service...

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Digital Servitization: Breaking down the technology conundrum into easy to manage chunks

Posted by Harald Wassermann | Oct 7, 2018 | Customer Value, Leadership, Organization, Technology and Digitization

A structured process can help develop value-add digital...

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Augmented Reality: Shaping the Future of Field Service

Posted by Titos Anastassacos | Aug 13, 2018 | Augmented Reality, Customer Support, Field Service, Operations, Sales and Marketing, Strategy, Surveys and Studies, Technology and Digitization

Augmented Reality is a transformational technology that will fundamentally change field service....

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