Service Contract Attachment At Time Of Sale Is A Team Effort
By Sam Klaidman No matter what type of capital equipment your company sells, service...
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Category: Customer Value
Building Customer-Centric Operations
One of the central themes of the 2017 “After:Market business platform” is building a...
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Servitization: Manufacturing Paradigm Shift or Simply a Business Model? – By Dr Howard Lightfoot
Is ‘Servitization’ a paradigm shift in manufacturing or simply a manufacturing Business Model to...
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Customer Journey Maps: Why they can help you and how to approach them.
Like many of you, I have found the the idea of customer journey maps very compelling as an...
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The Top 8 Customer Experience Trends in 2016 (Infographic) – by David Younger
If last year was the year of the employee, 2016 is promising to be the year of the customer. With...
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SIX strategies to maximise value from products, services and disruptive technologies
If 2015 was the year that IoT & Analytics became mainstream business terminology, then perhaps...
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