Category: Sales and Marketing

Is AI the Intelligent way forward to a sustainable future?

Posted by Nick Frank | Jun 13, 2019 | Business Transformation, Customer Support, Service Delivery, Service Technologies & Innovation

Last week I spoke individually to over 50 business professionals about artificial intelligence,...

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The service sales pursuit debriefing you never want to hold

Posted by Bertil Brandin | Feb 27, 2019 | Customer Value, Sales and Marketing

This dialogue takes place during the debriefing of a lost service-sales pursuit – George (an...

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Digital Servitization: Breaking down the technology conundrum into easy to manage chunks

Posted by Harald Wassermann | Oct 7, 2018 | Customer Value, Leadership, Organization, Technology and Digitization

By Nick Frank and Harald Wassermann The increased accessibility of digital technologies is...

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Augmented Reality: Shaping the Future of Field Service

Posted by Titos Anastassacos | Aug 13, 2018 | Augmented Reality, Customer Support, Field Service, Operations, Sales and Marketing, Strategy, Surveys and Studies, Technology and Digitization

In a report from 2015, McKinsey & Co., a consultancy, estimated that the IoT’s...

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Because I’m the Customer – A Guide for B2B Leaders

Posted by Sam Klaidman | Jul 20, 2018 | Customer Support, Customer Value, Go To Market, Leadership, Sales and Marketing

We wrote this guide to help B2B business leaders marketing products and services in ways that,...

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Service Contract Attachment At Time Of Sale Is A Team Effort

Posted by Sam Klaidman | Jun 28, 2018 | Customer Value, Go To Market, Sales and Marketing

By Sam Klaidman No matter what type of capital equipment your company sells, service...

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