The Top 8 Customer Experience Trends in 2016 (Infographic) – by David Younger
If last year was the year of the employee, 2016 is promising to be the year of the customer. With...
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Category: Sales and Marketing
Driving success in service operations through leading indicators: 7 key messages
Managers in all businesses are driven to measure key elements of their performance, because we all...
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Marketing Service Plans in The 21st Century – by Sam Klaidman
Background Almost 30 years ago when tiered service plans were first introduced, they were usually...
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My Kingdom for a horse? – A reality check on Value Based Pricing
In previous articles on pricing (see below), we gave an overview of three generally accepted...
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SIX strategies to maximise value from products, services and disruptive technologies
If 2015 was the year that IoT & Analytics became mainstream business terminology, then perhaps...
Read More5 patterns to discovering new data driven service revenues
As businesses begin to embrace the opportunities offered by the IoT, digitilisation and analytics, many are unsure what they are going to do with all that information. Within Service businesses, most of the thinking is centred...
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