Servitization: Manufacturing Paradigm Shift or Simply a Business Model? – By Dr Howard Lightfoot
Is ‘Servitization’ a paradigm shift in manufacturing or simply a manufacturing Business Model to...
Read MoreIs ‘Servitization’ a paradigm shift in manufacturing or simply a manufacturing Business Model to...
Read MoreOne of the single most important objectives that service executives pursue today is service...
Read MoreLike many of you, I have found the the idea of customer journey maps very compelling as an...
Read MoreIf last year was the year of the employee, 2016 is promising to be the year of the customer. With...
Read MoreManagers in all businesses are driven to measure key elements of their performance, because we all...
Read MoreBackground Almost 30 years ago when tiered service plans were first introduced, they were usually...
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