Building Customer-Centric Operations
One of the central themes of the 2017 “After:Market business platform” is building a...
Read MoreOne of the central themes of the 2017 “After:Market business platform” is building a...
Read MoreValue based pricing- a hot topic in industry today, but what is it and why is everyone talking...
Read MoreIs ‘Servitization’ a paradigm shift in manufacturing or simply a manufacturing Business Model to...
Read MoreOne of the single most important objectives that service executives pursue today is service...
Read MoreLike many of you, I have found the the idea of customer journey maps very compelling as an...
Read MoreIf last year was the year of the employee, 2016 is promising to be the year of the customer. With...
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