Category: Service Operations

Six attributes to look for in a top performing service business

In top performing service businesses, leaders take a customer centric, holistic view that questions the norms. Particular areas to look at more deeply are:
1 Investment plan for the future
2 Focus on productivity and not headcount
3 Installed based intelligence
4 Transparent accounting data
5 Balanced R&D investment between products & services
6 Attracting the best people

Do this and you will earn the necessary respect of the many stakeholders needed to drive the business forward.

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