If a task requires no thinking, then automate.
Engaged employees are happier and more productive.
To get employees to engage you must first address hindering thoughts.
Asking the right question at the right time to the right person (ie. Coaching) is a very powerful tool that the workforce can easily be equipped with.
Better thinking leads to more productive outcomes.
How to eliminate CHANGE from your vocabulary and be more successful! As a professional who is familiar with the concept of change and all its rhetoric, I was recently inspired by a […]
One of the central themes of the 2017 “After:Market business platform” is building a customer-centric service business, however what does this really mean for those responsible for running Service Operations? Service In […]
The idea of a separation between Product & Service Design in the world of “outcome based services” is out-dated and limiting. In an age where digitization has blurred the boundaries between products […]
In our blog last week ‘Innovation the name of the game following Brexit‘ we discussed some of the reasons why a National Strategy for Engineering Services is important for economic growth. Having been […]
The mistake many leaders in industry make, is to believe that defining a clear vision and strategy with ruthless follow up is the only recipe for success. This may indeed initiate change, […]
The Cambridge Service Alliance has released another excellent report on the ‘Seven Critical Success factors in the Shift to Services‘. This report was based on research carried out by the CSA with s […]