Outcome based services and performance contracting are increasingly gaining traction, though the practice in some industries goes back a really long time. The concept can have significant benefits for customers, even an […]
Can service managers in manufacturing companies think strategically? – This depends on whether service is intended as a strategic business or not. This is not just about theoretical ability. Thinking strategically – […]
Your most unhappy customers are your greatest source of learning. ~ Bill Gates Every moment of everyday people are buying, selling, serving and living customer services. As we are all consumers […]
The basic elements of industrial IoT such as M2M connections and access to historian systems are relatively easy to find in big mining installations. Nevertheless the real potential of this technology has […]
Will Big Companies dominate the digitalised world or will their still be a place for the little guy?
This very interesting article from the New York Times describes a world where products become fused with data as the explosion in the use of sensors changes our way of thinking. Large companies […]
Performance / Outcome based Services and Contracting – Review: Benefits, Risks, Pricing and Pitfalls (to come)
One of the tenents of servitization is a move towards performance or outcome based services and contracts, in essence business transactions where compensation of the supplier is linked to the value (outcome) […]
An earthquake with an estimated magnitude of 7.8 struck Nepal near the capital of Kathmandu on April 25th. Thousands of people have died across the region, including in Nepal, India and Bangladesh, […]
Customer Service is often a “stepchild” in German companies. This leads to competitive disadvantage and foregone profits – by Franz-Joseph Deuring
Please scroll down for a German version of this post. German companies in the mechanical and plant engineering industries are foregoing competitive and profit potential – not only in Germany or […]
The purpose of Service in Industry is to advance the practice of service in industrial settings and to foster a community of expert practitioners, managers, technologists, consultants and academics. If you are […]
In a post a few days ago on the way forward for OEMs in the IoT era, particularly as regards to initial investments when payback calculations are quite uncertain we reached following […]
The CEO has a major role to play in supporting the successful development of a services business. So to hear a CEO’s perspective is important to learning how to sell power of […]
OEMs are generally right to retreat from general outsourced maintenance and other similar services. But not because this business is inherently problematic or too far away from core technology, but because they […]
One of the most intriguing exhibits at this year’s Hannover Messe (industrial fair) is a robotic system offering top notch cooking services. The system is the brainchild of Mark Oleynik of Moley […]
Ecosystems do have a role to play for companies wanting to push beyond their capabilities in delivering product service solutions. They differ from more traditional partnerships and supply chain networks in that their members are highly inter-dependent. But this means that extra care must be taken in developing the ecosystem business model.
In pondering decisions about IoT based service strategies and necessary investments, OEMs and other manufacturers should consider more the downside of losing touch with their data and installed base rather than the […]
Senior Management Consultants We are interested in speaking with senior management consultants with at least 10 years experience in advising clients from the manufacturing, engineering, energy, aerospace and defense or technology sectors in […]
Remote locations, harsh environment: High variability and unplanned shutdowns are daily occurrences in the operation of asset intensive industries such as Mining, where yields strongly rely on the performance of critical equipment […]
Service Thinking can be applied to companies big and small with impressive results.
We are building a community of service in industry professionals -management practitioners, technical specialists, consultants and academics. Join our Group Service in Industry (Asset Performance Management and far beyond) on Linkedin
While some companies pursue successful solutions strategies, the evidence suggests that most fail, whether for strategic reasons (described in Part 1) or reasons having to do with executing the products to solutions […]