Service Leaders Network™
Collaborate to Compete
Save the Dates: 27 & 28/10/2020
The next SLN Discovery Meeting will be held on 27 (virtual dinner) and 28 October 2020 on Zoom. Follow this link to register.
Collaboration for Value
The Service Leaders Network builds on collaboration between members to drive performance and master challenges; solve problems and innovate; and manage change and risk.
At its heart are “Collaborative Projects”, i.e. projects undertaken by members working together. Not only does collaboration enhance individual performance. But with the right facilitation and guidance the business outcomes of collaborative projects usually far exceed what would have been accomplished by members working individually -thus ensuring returns that are a multiple of the required investment.
But the Service Leaders Network offers further benefits: It unlocks a growing knowledge base of research, benchmarks and best practice methodologies. It provides opportunities for networking and organizes events with acknowledged thought leaders on key service management topics, business and technology trends.
Members also gain fast and easy access to experts and specialists. Whether for business coaching, training and support or to provide rapid insight and validation: As and when it is required.
Service Leaders Network: Collaborate to Compete
Service Leaders Network
A Peer-2-Peer Collaborative Approach
Collaborative Projects
Work with colleagues from different companies to address a challenge or solve a problem that you and your peers select as high priority.
Bespoke Research
Keep your finger on the pulse of your industry. Commission research individually or with peers. Reduce the cost, increase the relevance.
Methods and Tools
Discover a growing methodological library. Gain access to management tools, benchmarks and best practice guides.
On-Demand Advisory
Request rapid expert support. When you need it and as much as you need. On any topic of concern.
Peer-2-Peer Networking
Exchange views and news with peers, academics and technologists. Explore the context of your business.
Insight Events
Experience recognized thought leaders. Understand global trends, explore new topics and generate new ideas.
View the SLN introductory webinar
Virtual Cluster for service know-how
It is a well-established norm that most companies today endeavor to facilitate and support collaboration between departments, teams or individual managers and employees. They try to encourage it through both positive and negative incentives, often linking monetary bonuses and other rewards to some form of “collaboration metrics”, while penalizing “silo” mentality and behavior. This is not necessarily linked to some specific undertaking or project, where collaboration is, in any case, necessary to get it done, but in order to foster behavioral and cultural change. Because collaboration is considered generically desirable -and with good reason. For example, a study by Stanford University from a few years ago found that collaboration supercharges performance and productivity. As the researchers put it “cues of working together can inspire intrinsic motivation, turning work into play”.
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Service Leaders Network™
Answers to Your Questions
What is the SLN?
The Service Leaders network (SLN) is a facilitated collaborative network organized and managed by Si2 Partners. Its governance includes an advisory board drawn from members. At its heart are “Collaborative Projects” undertaken by members working together to master a common challenge or solve a common problem. Members also gain access to market leading business research, a growing library of methodological tools and best practice guidelines, On-Demand business support and advisory as well as to networking, experience exchange and insight events with peers and experts.
How Can SLN Help me?
Research has shown that collaboration improves performance outcomes and increases capacity for innovation. Furthermore it reduces the unit costs of that improved outcome (i.e. per participant). SLN members join and stay with SLN because it helps boost their own, their teams’ and their businesses performance, enhances their competitiveness and delivers outstanding return on investment.
How much does SLN cost?
The SLN membership fee structure delivers outstanding value. To ensure this is the case -as this is still a novel project- it is continuously discussed with members. To find out more call us or email us using one of the contact forms.
Who can become an SLN Member?
Senior industrial service leaders and managers who are active practitioners may become members of SLN. SLN welcomes functional, general or business unit managers located in any part of the world and representing large, medium or smaller companies and organizations. SLN plans to incorporate many industries from mechanical and electrical engineering and manufacturing to energy and infrastructure as well as pure-play industrial service providers.
What does SLN include?
Key to SLN is participation in one or more member-chosen collaborative projects where members work together in facilitated groups over a period of time to address a common challenge or solve a common problem. In addition, members have access to or may commission bespoke research; a growing library of tools, methodologies and best practice guidelines; benchmarking results; and on-going access to support by experts and peers On-Demand. Furthermore, members take part in networking meetings, experience exchange and insight events with thought leaders and recognized experts on key topics and trends impacting industrial services
SLN Blog
Management|Servitization|Digitization|Transformation
Benchmarking Industrial Services: A Methodology Outline
Benchmarking is a powerful tool for improving performance. In industrial services, it has been underused partly because services are more difficult to benchmark and partly because companies didn’t see a pressing need for it. But as service becomes more of a competitive focal point managements face pressure to up their game and benchmarking is gaining in importance. Nevertheless, benchmarking exercises need solid methodological underpinnings to be successful. This article shows how it can be done.
A Knowledge and Data Implementation Framework
Key factors for building a tool for data and knowledge management in industrial services – An SLN collaborative project
The Data Savvy Service Professional
Service businesses want to use data to improve productivity and competitiveness but find that many of their staff do not have the necessary skills....
Let's Work Together!
Find out more about the Service Leaders Network™