How Change Management can Make or Break a Service Management System Implementation
Hearing ‘real comments from real people’ nearly always leads to insights that help you...
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Tag: Change Management
Change as a Habit and Not a Project
How to eliminate CHANGE from your vocabulary and be more successful! As a professional who is...
Read MoreShift to Services
The Cambridge Service Alliance has released another excellent report on the ‘Seven Critical Success factors in the Shift to Services’. This report was based on research carried out by the CSA with s number...
Read More6 CEO story-lines to communicate service transformation more effectively
1. Why Story Telling and Pictures are Critical to Success Developing Advanced Services within a Product Centric environment takes many years of organisational and technical development. Having a clear overview of the key...
Read MoreFive Guiding Principles for Service Transformation within Product focused Businesses
By the very nature of their history, engineering and industrial businesses tend to focus on technology and processes when developing product related services. However for these services to be enduring and profitable, they must...
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