Roadmap to becoming a Trusted Advisor
How to build “trusted advisor “capability in your company
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Tag: Customer Experience
Customer Journey Maps: Why they can help you and how to approach them.
Like many of you, I have found the the idea of customer journey maps very compelling as an...
Read MoreValue based Selling: If Your Job Includes Creating New Services and Product – Good Luck – by Sam Klaidman
If your job description includes creating new services or products that become profitable, you know how hard your job is. You have an infinite number of ways to fail and only a few to succeed. So, lets explore why you are...
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Customer Experience Leaders Outperform the Market: CX and Share Price – by Sam Klaidman
For the past seven years my friend Jon Picoult, Founder & Principal at Watermark Consulting,...
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