Digitisation and Servitisation: Start with the Customer and not the Words!
At this years After:Market conference in Hamburg the message came through loud and clear. Those...
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Tag: Digitization
The Service Journey: Evolution and Revolution
Service has moved to the center of industrial business strategies over the past 20 years. But now...
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Collaborate to Compete: Potential for Independent Service Companies
Part 1: The Reasoning Collaboration and new ecosystems made possible by technology are in vogue...
Read More5 patterns to discovering new data driven service revenues
As businesses begin to embrace the opportunities offered by the IoT, digitilisation and analytics, many are unsure what they are going to do with all that information. Within Service businesses, most of the thinking is centred...
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Digitization: How to know whether an industry is being disrupted
In the previous article in this short series we noted that in a study by the Global Center for...
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