industrial services Archives - SERVICE IN INDUSTRY HUB

The service sales pursuit debriefing you never want to hold

Posted by Bertil Brandin | Feb 27, 2019 | Customer Value, Sales and Marketing

This dialogue takes place during the debriefing of a lost service-sales pursuit – George (an...

The Future of Electric Motor Services

Posted by Titos Anastassacos | Dec 20, 2018 | Briefings, Servitization, Strategy, Technology and Digitization

Through electrification of mobility and increasing convergence of industrial and automotive technologies, electric motor service providers are looking at a greatly expanded market. But they face challenges from OEMs

Predictive Maintenance in Industrial Service: Ready for Prime Time?

Posted by Titos Anastassacos | Oct 10, 2018 | Surveys and Studies

Predictive Maintenance (PdM) based on machine learning (AI) and (big) data in...

The Service Journey: Evolution and Revolution

Posted by Titos Anastassacos | Sep 19, 2017 | Leadership, Servitization, Strategy

Service has moved to the center of industrial business strategies over the past 20 years. But now...

A battle they cannot win – Why many OEMs are retreating from outsourced maintenance services

Posted by Titos Anastassacos | Apr 23, 2015 | Leadership, Outcome Based Services, Strategy

OEMs are generally right to retreat from general outsourced maintenance and other similar services. But not because this business is inherently problematic or too far away from core technology, but because they cannot win. This...