Tag: service delivery

Building Customer-Centric Operations

Posted by Nick Frank | Sep 28, 2017 | Business Transformation, Customer Value

One of the central themes of the 2017 “After:Market business platform” is building a...

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Best Practices in Service Delivery for Minimizing Warranty Costs

Posted by Michael Blumberg | Nov 15, 2016 | Field Service, Operations, Parts & Logistics, Warranty Management

In the high-tech industry, warranty coverage often includes repairing defective products as...

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