Customer Journey Maps: Why they can help you and how to approach them.
Like many of you, I have found the the idea of customer journey maps very compelling as an...
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Tag: Service Design
Raising the design game to succeed in Outcome Based Services
The idea of a separation between Product & Service Design in the world of “outcome based...
Read MoreFieldBytes Interviews Nick Frank on Service and Organizational Change
Listen to Nick Frank talk to Microsoft’s FieldOne about servitization and service transformation with some interesting practical examples (approx 60 min) Find your right role in the value chain New...
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