SLN Virtual Experience Exchange: Practical Steps to Embed Data & Analytics into your Service Organisation on 28 Sep 2021
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What’s on the mind of Service Managers as we start to ease out of Lockdown? Well, competencies and where to go in the coming years is certainly one hot topic.
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Benchmarking is a powerful tool for improving performance. In industrial services, it has been underused partly because services are more difficult to benchmark and partly because companies didn’t see a pressing need for it. But as service becomes more of a competitive focal point managements face pressure to up their game and benchmarking is gaining in importance. Nevertheless, benchmarking exercises need solid methodological underpinnings to be successful. This article shows how it can be done.
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Many companies have their sights on using sophisticated analytics tools and artificial intelligence to strengthen their competitive capacity or improve their operations. But often they should think about improving numeracy and basic data skills of their people first.
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A Virtual Roundtable to discuss how technology – in this case Augmented Reality- can help...
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