Tag: Service management

Benchmarking is a powerful tool for improving performance. In industrial services, it has been underused partly because services are more difficult to benchmark and partly because companies didn’t see a pressing need for it. But as service becomes more of a competitive focal point managements face pressure to up their game and benchmarking is gaining in importance. Nevertheless, benchmarking exercises need solid methodological underpinnings to be successful. This article shows how it can be done.