Benchmarking industrial services
Benchmarking is the best way to explain performance gaps in B2B industrial services and find out...
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Tag: service operations
Service Challenges Survey – Results
Featuring the results of the first Service Challenges Survey by Si2 Partners
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Returns and Warranties: Reverse Logistics need not be the Weak Link in the Value Chain – by Mark Kiteley
Some history on Warranties, Returns and Reverse Logistics Back in the day, in the UK at least,...
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More practical advice on setting effective Service KPI’s
We had such a great response to our article Driving success in service operations through leading...
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Managing international service operations: One size fits all doesn’t cut it
Most discussion regarding geographic or international expansion for industrial companies has...
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