People Development Archives - SERVICE IN INDUSTRY HUB

Trusted Advisor – War stories of a Service Manager

Posted by Nick Frank | Apr 12, 2023 | Customer Value, Leadership, Organization, People Development, Service Technologies & Innovation

Developing a trusted advisor culture is key to any high performing service organisation. Listen to real stories of how one service director has worked towards this goal.

Service Sales – Maximising share of wallet over the Product Lifecycle

Posted by Nick Frank | Mar 23, 2023 | Organization, People Development, Sales and Marketing

As maximising profit through the lifecycle of products becomes an economic imperative, so many companies are starting to swing back to a much closer working relationship between service and sales.

Women in Field Service and Engineering

Posted by Titos Anastassacos | Nov 7, 2019 | Human Capital, Leadership, People Development

Engineering businesses are too male-dominated hampering performance. Companies need to work on their culture and workplace environment and provide better opportunities to make themselves attractive to women. For service businesses, in times of demographic change, difficulties in recruitment and technological disruption this needs to be a priority.