As many of you know we are a supporter of The Service Community in the UK and the next event will be hosted by the Cambridge Service Alliance at at the Institute for […]
Cambridge Service Alliance hosting next UK Service Community Event – 19th April
Nick Frank
Finding Pathways to Growth through Service Thinking
4 steps to successfully create a solution focused culture
If a task requires no thinking, then automate.
Engaged employees are happier and more productive.
To get employees to engage you must first address hindering thoughts.
Asking the right question at the right time to the right person (ie. Coaching) is a very powerful tool that the workforce can easily be equipped with.
Better thinking leads to more productive outcomes.
Digitisation & Servitisation: Start with the Customer and not the Words!
At this years After:Market conference in Hamburg the message came through loud and clear. Those companies that are successful in implementing a digital led growth strategy don’t bother with the jargon! The […]
Change as a Habit and Not a Project
How to eliminate CHANGE from your vocabulary and be more successful! As a professional who is familiar with the concept of change and all its rhetoric, I was recently inspired by a […]
Looking to Hire Service Talent or for a New Role, Career Hub will get you to your goals faster
Delivering on business objectives demands that we acquire those capabilities that help us differentiate from the competition. The same is true for service professionals as they look for the next steps in […]
Hiring Service Leadership Capability or finding your next career move -today’s tools just don’t cut it!
Delivering on business objectives demands that we really understand and acquire those capabilities that help us differentiate from competition. Indeed, the same is true for us as professionals as we look for […]
Finding And Keeping Great Service People
At the AfterMarket conference last week, Si2 moderated executive circle on finding and Keeping Great Service People. For most of us who have run a Service Organisation, the motivation of our people […]
Building Customer Centric Operations
One of the central themes of the 2017 “After:Market business platform” is building a customer-centric service business, however what does this really mean for those responsible for running Service Operations? Service In […]
Service Community UK – Next event 17th October at Konica Minolta
Si2Partners is supporting the the next Service Community Event which will be held at Konica Minolta Business Solutions Central London office in Chancery Lane on the 17th October starting at 13.00 with a finish […]
What Real people say about digitalisation and technology disruption?
This month Si2 Partners were at Copperbergs’s Field Service Forum running a panel discussion on how different leaders are coping with the challenge of gaining competitive advantage through technology. We ran this […]
What do you think about the future of field service?
I was recently asked my views as part of an Expert Series of interviews by MobileReach. It got me thinking that it’s great to have the opportunity to express your views, but […]
What’s on Service Director’s minds
With customer expectations on the rise, field service organizations are constantly fighting to keep up. The service industry has shifted from a cost-centric and reactive approach to a value-centric and proactive approach. But […]
24th May – Next Service Community Event in the UK
The next Service Community Event will be held at Oracle’s Reading UK Offices. For those of you who do not know, the Service Community is a unique not for profit community where […]
Back to Digital Basics: The key to digital transformation lies in people and not technology
‘The rate of increase of industrial devices being connected to the internet is up 25% per year, but customers don’t really appreciate how the capabilities and benefits of the IoT are relevant […]
Are you a UK based Manager looking for a Field Service Management Solution?
If you are based in the UK and looking for a Field Service Management Solution, you might find this event interesting. Connect Field Service Management is a conference designed to allow managers […]
Become more effective in selling extended warranty and service programmes
In the last year, we had a number of contributions talking about the cost of extended warranty and reverse logistics. In October Mark Kiteley in Returns and Warranties: Reverse Logistics need not be […]
Through-Life Engineering Service is critical to Industrial Growth -Video
As frequent readers of the Service in Industry HUB will know, Si2 Partners has been very involved in the development of a National Strategy for service led business models to support the growth […]
Opportunity to participate in Servitization Study
We are always keen to support anyone who has a passion for services in industry, and so when we are approached by students wanting to undertake research, we will do our best […]
More practical advice on setting effective Service KPI’s
We had such a great response to our article Driving success in service operations through leading indicators: 7 key messages , that Si2 Partners Dag Gronevik and Nick Frank got together with Kris Oldland from […]
Customer Journey Maps: Why they can help you and how to approach them.
Like many of you, I have found the the idea of customer journey maps very compelling as an approach for gaining insight into how customers think and feel, but somewhat intimidated by […]
