Trusted Advisor – War stories of a Service Manager
Developing a trusted advisor culture is key to any high performing service organisation. Listen to real stories of how one service director has worked towards this goal.
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Author: Nick Frank
Service Sales – Maximising share of wallet over the Product Lifecycle
As maximising profit through the lifecycle of products becomes an economic imperative, so many companies are starting to swing back to a much closer working relationship between service and sales.
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Success with Data Analytics: Start with the end in Mind
To build successful data solutions you must know what you are trying to achieve. And bosses shouldn’t try to monopolize knowledge. A talk with Iain Crosely, Director at XpertRule.
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Service Contracts and Remote: Lessons learned from the SLN Virtual Experience Exchange
Service Contracts and Remote Services have been playing an increasingly important role during the Covid Pandemic. In an SLN Virtual Experience Exchange on 29 June we explored lessons learned.
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Competencies? What’s on Service Managers Minds
What’s on the mind of Service Managers as we start to ease out of Lockdown? Well, competencies and where to go in the coming years is certainly one hot topic.
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Purpose, People and Process is the focus of most service professionals when implementing data-driven solutions
When it comes to implementing data and knowledge solutions, it is Purpose, People and Process that most service professionals are focused on.
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