As many of you know we are a supporter of The Service Community in the UK and the next event will be hosted by the Cambridge Service Alliance at at the Institute for […]
Finding Pathways to Growth through Service Thinking
If a task requires no thinking, then automate.
Engaged employees are happier and more productive.
To get employees to engage you must first address hindering thoughts.
Asking the right question at the right time to the right person (ie. Coaching) is a very powerful tool that the workforce can easily be equipped with.
Better thinking leads to more productive outcomes.
At this years After:Market conference in Hamburg the message came through loud and clear. Those companies that are successful in implementing a digital led growth strategy don’t bother with the jargon! The […]
How to eliminate CHANGE from your vocabulary and be more successful! As a professional who is familiar with the concept of change and all its rhetoric, I was recently inspired by a […]
Delivering on business objectives demands that we acquire those capabilities that help us differentiate from the competition. The same is true for service professionals as they look for the next steps in […]
Hiring Service Leadership Capability or finding your next career move -today’s tools just don’t cut it!
Delivering on business objectives demands that we really understand and acquire those capabilities that help us differentiate from competition. Indeed, the same is true for us as professionals as we look for […]
At the AfterMarket conference last week, Si2 moderated executive circle on finding and Keeping Great Service People. For most of us who have run a Service Organisation, the motivation of our people […]
One of the central themes of the 2017 “After:Market business platform” is building a customer-centric service business, however what does this really mean for those responsible for running Service Operations? Service In […]
Si2Partners is supporting the the next Service Community Event which will be held at Konica Minolta Business Solutions Central London office in Chancery Lane on the 17th October starting at 13.00 with a finish […]
This month Si2 Partners were at Copperbergs’s Field Service Forum running a panel discussion on how different leaders are coping with the challenge of gaining competitive advantage through technology. We ran this […]
I was recently asked my views as part of an Expert Series of interviews by MobileReach. It got me thinking that it’s great to have the opportunity to express your views, but […]
With customer expectations on the rise, field service organizations are constantly fighting to keep up. The service industry has shifted from a cost-centric and reactive approach to a value-centric and proactive approach. But […]
The next Service Community Event will be held at Oracle’s Reading UK Offices. For those of you who do not know, the Service Community is a unique not for profit community where […]
‘The rate of increase of industrial devices being connected to the internet is up 25% per year, but customers don’t really appreciate how the capabilities and benefits of the IoT are relevant […]
If you are based in the UK and looking for a Field Service Management Solution, you might find this event interesting. Connect Field Service Management is a conference designed to allow managers […]
In the last year, we had a number of contributions talking about the cost of extended warranty and reverse logistics. In October Mark Kiteley in Returns and Warranties: Reverse Logistics need not be […]
As frequent readers of the Service in Industry HUB will know, Si2 Partners has been very involved in the development of a National Strategy for service led business models to support the growth […]
We are always keen to support anyone who has a passion for services in industry, and so when we are approached by students wanting to undertake research, we will do our best […]
We had such a great response to our article Driving success in service operations through leading indicators: 7 key messages , that Si2 Partners Dag Gronevik and Nick Frank got together with Kris Oldland from […]
Like many of you, I have found the the idea of customer journey maps very compelling as an approach for gaining insight into how customers think and feel, but somewhat intimidated by […]