I was recently asked my views as part of an Expert Series of interviews by MobileReach. It got me thinking that it’s great to have the opportunity to express your views, but […]
What do you think about the future of field service?
Nick Frank
Finding Pathways to Growth through Service Thinking
What’s on Service Director’s minds
With customer expectations on the rise, field service organizations are constantly fighting to keep up. The service industry has shifted from a cost-centric and reactive approach to a value-centric and proactive approach. But […]
24th May – Next Service Community Event in the UK
The next Service Community Event will be held at Oracle’s Reading UK Offices. For those of you who do not know, the Service Community is a unique not for profit community where […]
Back to Digital Basics: The key to digital transformation lies in people and not technology
‘The rate of increase of industrial devices being connected to the internet is up 25% per year, but customers don’t really appreciate how the capabilities and benefits of the IoT are relevant […]
Are you a UK based Manager looking for a Field Service Management Solution?
If you are based in the UK and looking for a Field Service Management Solution, you might find this event interesting. Connect Field Service Management is a conference designed to allow managers […]
Become more effective in selling extended warranty and service programmes
In the last year, we had a number of contributions talking about the cost of extended warranty and reverse logistics. In October Mark Kiteley in Returns and Warranties: Reverse Logistics need not be […]
Through-Life Engineering Service is critical to Industrial Growth -Video
As frequent readers of the Service in Industry HUB will know, Si2 Partners has been very involved in the development of a National Strategy for service led business models to support the growth […]
Opportunity to participate in Servitization Study
We are always keen to support anyone who has a passion for services in industry, and so when we are approached by students wanting to undertake research, we will do our best […]
More practical advice on setting effective Service KPI’s
We had such a great response to our article Driving success in service operations through leading indicators: 7 key messages , that Si2 Partners Dag Gronevik and Nick Frank got together with Kris Oldland from […]
Customer Journey Maps: Why they can help you and how to approach them.
Like many of you, I have found the the idea of customer journey maps very compelling as an approach for gaining insight into how customers think and feel, but somewhat intimidated by […]
Next Service Community event part of UK Servitization Conference 18th October
For UK readers of this briefing, The Service Community will be holding its next event as part of the Servitization Conference to be held at Aston Villa Football club in Birmingham on […]
Raising the design game to succeed in Outcome Based Services
The idea of a separation between Product & Service Design in the world of “outcome based services” is out-dated and limiting. In an age where digitization has blurred the boundaries between products […]
Inspiring a Servitized Manufacturing Nation
In our blog last week ‘Innovation the name of the game following Brexit‘ we discussed some of the reasons why a National Strategy for Engineering Services is important for economic growth. Having been […]
Innovation the name of the game following Brexit
As a Brit living in Luxembourg, Brexit has left a sad feeling and real concern for the growth prospects of the UK. But the people have voted, and we must now move […]
Service Transformation: More an Art than Process
The mistake many leaders in industry make, is to believe that defining a clear vision and strategy with ruthless follow up is the only recipe for success. This may indeed initiate change, […]
EU matters to Britain’s advanced manufacturers
Being a Brit, I do feel compelled to mention the on-going EU membership discussion that we are currently involved in. What ever your views, the discussion has once more emphasised how manufacturing has […]
Si2 talking on monetising the IoT
Si2’s Nick Frank gave the keynote presentation at eWON’s FlexThink Developer Conference in Birmingham on 25th May 2016. eWON are the global leader in smart IoT enabled router technology for connecting too machines and industrial […]
Collaboration is key to revitalising a modern ‘Industrial Strategy’
It was interesting to read the CBI director-general Carolyn Fairborn state that government and business must collaborate to revitalise a modern industrial strategy. In particular that “Manufacturing is evolving. First is the increasing […]
Driving success in service operations through leading indicators: 7 key messages
Managers in all businesses are driven to measure key elements of their performance, because we all know that old maxim: ‘If you cannot measure it, you can’t manage it’. In blogs and […]
How any Organisation can drive and develop systems to pursue practical and continuous innovation
Innovation is at the core of the shift from Product to Service thinking, but innovation has become a rather over used word and so lost it meaning. This great white paper by Toby Farren, […]
