Finding Pathways to Growth through Service Thinking
This month Si2 Partners were at Copperbergs’s Field Service Forum running a panel discussion on how different leaders are coping with the challenge of gaining competitive advantage through technology. We ran this […]
I was recently asked my views as part of an Expert Series of interviews by MobileReach. It got me thinking that it’s great to have the opportunity to express your views, but […]
With customer expectations on the rise, field service organizations are constantly fighting to keep up. The service industry has shifted from a cost-centric and reactive approach to a value-centric and proactive approach. But […]
The next Service Community Event will be held at Oracle’s Reading UK Offices. For those of you who do not know, the Service Community is a unique not for profit community where […]
‘The rate of increase of industrial devices being connected to the internet is up 25% per year, but customers don’t really appreciate how the capabilities and benefits of the IoT are relevant […]
If you are based in the UK and looking for a Field Service Management Solution, you might find this event interesting. Connect Field Service Management is a conference designed to allow managers […]
In the last year, we had a number of contributions talking about the cost of extended warranty and reverse logistics. In October Mark Kiteley in Returns and Warranties: Reverse Logistics need not be […]
As frequent readers of the Service in Industry HUB will know, Si2 Partners has been very involved in the development of a National Strategy for service led business models to support the growth […]
We are always keen to support anyone who has a passion for services in industry, and so when we are approached by students wanting to undertake research, we will do our best […]
We had such a great response to our article Driving success in service operations through leading indicators: 7 key messages , that Si2 Partners Dag Gronevik and Nick Frank got together with Kris Oldland from […]
Like many of you, I have found the the idea of customer journey maps very compelling as an approach for gaining insight into how customers think and feel, but somewhat intimidated by […]
For UK readers of this briefing, The Service Community will be holding its next event as part of the Servitization Conference to be held at Aston Villa Football club in Birmingham on […]
The idea of a separation between Product & Service Design in the world of “outcome based services” is out-dated and limiting. In an age where digitization has blurred the boundaries between products […]
In our blog last week ‘Innovation the name of the game following Brexit‘ we discussed some of the reasons why a National Strategy for Engineering Services is important for economic growth. Having been […]
As a Brit living in Luxembourg, Brexit has left a sad feeling and real concern for the growth prospects of the UK. But the people have voted, and we must now move […]
The mistake many leaders in industry make, is to believe that defining a clear vision and strategy with ruthless follow up is the only recipe for success. This may indeed initiate change, […]
Being a Brit, I do feel compelled to mention the on-going EU membership discussion that we are currently involved in. What ever your views, the discussion has once more emphasised how manufacturing has […]
Si2’s Nick Frank gave the keynote presentation at eWON’s FlexThink Developer Conference in Birmingham on 25th May 2016. eWON are the global leader in smart IoT enabled router technology for connecting too machines and industrial […]
It was interesting to read the CBI director-general Carolyn Fairborn state that government and business must collaborate to revitalise a modern industrial strategy. In particular that “Manufacturing is evolving. First is the increasing […]
Managers in all businesses are driven to measure key elements of their performance, because we all know that old maxim: ‘If you cannot measure it, you can’t manage it’. In blogs and […]
