Author: nickfrank2015

How capable is your team turning business problems into data solutions

Posted by Nick Frank | Feb 12, 2019 | Big Data, Leadership, People Development

Agfa plant in Leeds has developed into a best in class manufacturing facility based on the...

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Still think digitalization is your key to success? Meet its neglected twin and think again

Posted by Nick Frank | Feb 1, 2019 | Leadership, Servitization, Strategy, Technology and Digitization

This article by Tim Posselt is a must read for those leaders pre-occupied by Digital...

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How Change Management can Make or Break a Service Management System Implementation

Posted by Nick Frank | Jan 28, 2019 | Leadership, People, Service Management Systems

Hearing ‘real comments from real people’ nearly always leads to insights that help you...

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Spare Parts Pricing Benchmark

Posted by Nick Frank | Jan 21, 2019 | Parts & Logistics, Pricing, Surveys and Studies

Our partner, Field Service Insights, is conducting a benchmark study among Aftermarket Service...

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Digital Servitization: Breaking down the technology conundrum into easy to manage chunks

Posted by Harald Wassermann | Oct 7, 2018 | Customer Value, Leadership, Organization, Technology and Digitization

A structured process can help develop value-add digital services By Nick Frank and Harald...

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