Si2 in partnership with Field Service News & Service People Matters are running a survey to identify the key challenges and trends within recruitment and development amongst field service companies. The survey […]
Service in a digitized environment – Some advice for machine builders. An interview with Harald Wassermann
Harald Wassermann of Si2 Partners some time ago gave an interview to A Mag (an Aventics Magazine) on the importance of service in the new digitization environment for companies building industrial machinery […]
Obsolescence management – the importance of good design practices and component selection! by Ian Blackman
Obsolescence Expert Ian Blackman provides useful tips on how designers of complex equipment can reduce their Total Cost of Obsolescence Most people know that the product cost is determined as soon as the […]
Here is a brief overview of the Service Community Event which was held this month at the Cambridge University and hosted by the Cambridge Service Alliance which is part of the Institute […]
The 3D Printing revolution is on and it will transform the spare parts business. Here are just a couple of examples of why this will happen: Infinite Lifetime: 3D Printing will make […]
As many of you know we are a supporter of The Service Community in the UK and the next event will be hosted by the Cambridge Service Alliance at at the Institute for […]
We are investigating how, why (or why not) businesses are using or planning to use Augmented Reality (AR) in industrial, technical and after sales services. Augmented Reality is still a new technology, […]
If a task requires no thinking, then automate.
Engaged employees are happier and more productive.
To get employees to engage you must first address hindering thoughts.
Asking the right question at the right time to the right person (ie. Coaching) is a very powerful tool that the workforce can easily be equipped with.
Better thinking leads to more productive outcomes.
Originally posted on SERVICE IN INDUSTRY HUB:
Some years ago, Nokia, then still the global leader in mobile phones, was busy undertaking project after project to improve its business, upgrade its product…
At this years After:Market conference in Hamburg the message came through loud and clear. Those companies that are successful in implementing a digital led growth strategy don’t bother with the jargon! The […]
How to eliminate CHANGE from your vocabulary and be more successful! As a professional who is familiar with the concept of change and all its rhetoric, I was recently inspired by a […]
Some years ago, Nokia, then still the global leader in mobile phones, was busy undertaking project after project to improve its business, upgrade its product offering and strengthen its value proposition, particularly […]
Overview and History The idea of overlaying digital information onto human field of views is not new. The first application of this concept was done in the late 1960’s by Ivan Sutherland, […]
Delivering on business objectives demands that we acquire those capabilities that help us differentiate from the competition. The same is true for service professionals as they look for the next steps in […]
Hiring Service Leadership Capability or finding your next career move -today’s tools just don’t cut it!
Delivering on business objectives demands that we really understand and acquire those capabilities that help us differentiate from competition. Indeed, the same is true for us as professionals as we look for […]
When trying to implement change managements often make a common mistake: Lack of clarity where the company is heading. A couple of years ago, I spoke with the management team of an […]
At the AfterMarket conference last week, Si2 moderated executive circle on finding and Keeping Great Service People. For most of us who have run a Service Organisation, the motivation of our people […]
Originally posted on SERVICE IN INDUSTRY HUB:
In conferences and seminars there is a steady flow of industrial companies showcasing their digitization efforts. While many, for diverse reasons, still have difficulty implementing…
One of the central themes of the 2017 “After:Market business platform” is building a customer-centric service business, however what does this really mean for those responsible for running Service Operations? Service In […]
It was in 1999 that an article in the Harvard Business Review (HBR) drew attention to the fact that industrial revenue and profit pools had shifted, and that “smart manufacturers are moving […]