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SLN Summit
The next SLN Summit will take place on 09 March 2023 at the Lufthansa Conference Center near...
Leaving Lockdown? What’s next for the service business – Si2 virtual roundtable
Now that many countries are leaving lockdowns and easing restrictions it’s time to talk...
Service Challenges Survey – Results
Featuring the results of the first Service Challenges Survey by Si2 Partners
Industrial News & Analysis
Meet Keyence, consultant to the world’s factories
Keyence is not exactly a household name, even by the low-key standards of corporate Japan. Ask...
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Service Sales – Maximising share of wallet over the Product Lifecycle
Service Sales – Maximising share of wallet over the product lifecycle: As maximising profit through the lifecycle of products becomes an economic imperative, so many companies are starting to swing back to a much closer working relationship between service and sales. As maximising profit through the lifecycle of products becomes an economic imperative, so many companies are starting to swing back to a much closer working relationship between service and sales. The logic is that customer loyalty is driven by service relationships, which feed into and create new product sales opportunities, which in turn are the springboard for lifecycle services being demanded as sustainability is higher on the agenda. This was not true 10 to 15 years ago when it was common to set up separate sales teams that focused on services often within a standalone P&L. As times change and companies become more service savvy, so their approach is changing.
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Platforms in Industry – Part 1: Disrupting the world of products
In 2014, estimates suggested that PC makers controlling an aggregate of 60% market share (HP,...
3D Printing, Augmented Reality, Big Data, Internet of Things, Predictive Maintenance, Service Management Systems, Technology and Digitization
- Servitization
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Stage-gate or Agile: How to Manage Complex Service Development and Servitization Processes
To gain insight into how companies are managing service development and servitization processes,...
Success with Data Analytics: Start with the end in Mind
To build successful data solutions you must know what you are trying to achieve. And bosses shouldn’t try to monopolize knowledge. A talk with Iain Crosely, Director at XpertRule.
SLN Summit
The next SLN Summit will take place on 09 March 2023 at the Lufthansa Conference Center near...
Service in the wake of COVID-19: Uptime at a fraction of the cost
The pandemic is a humanitarian disaster. And it precipitates tectonic shifts in the global...
Service Contracts and Remote: Lessons learned from the SLN Virtual Experience Exchange
Service Contracts and Remote Services have been playing an increasingly important role during the Covid Pandemic. In an SLN Virtual Experience Exchange on 29 June we explored lessons learned.
Service Sales – Maximising share of wallet over the Product Lifecycle
Service Sales – Maximising share of wallet over the product lifecycle: As maximising profit through the lifecycle of products becomes an economic imperative, so many companies are starting to swing back to a much closer working relationship between service and sales. As maximising profit through the lifecycle of products becomes an economic imperative, so many companies are starting to swing back to a much closer working relationship between service and sales. The logic is that customer loyalty is driven by service relationships, which feed into and create new product sales opportunities, which in turn are the springboard for lifecycle services being demanded as sustainability is higher on the agenda. This was not true 10 to 15 years ago when it was common to set up separate sales teams that focused on services often within a standalone P&L. As times change and companies become more service savvy, so their approach is changing.
Deep dive into the industrial service business.
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