The 3D Printing revolution is on and it will transform the spare parts business. Here are just a couple of examples of why this will happen: Infinite Lifetime: 3D Printing will make […]
As many of you know we are a supporter of The Service Community in the UK and the next event will be hosted by the Cambridge Service Alliance at at the Institute for […]
We are investigating how, why (or why not) businesses are using or planning to use Augmented Reality (AR) in industrial, technical and after sales services. Augmented Reality is still a new technology, […]
If a task requires no thinking, then automate.
Engaged employees are happier and more productive.
To get employees to engage you must first address hindering thoughts.
Asking the right question at the right time to the right person (ie. Coaching) is a very powerful tool that the workforce can easily be equipped with.
Better thinking leads to more productive outcomes.
Originally posted on SERVICE IN INDUSTRY HUB:
Some years ago, Nokia, then still the global leader in mobile phones, was busy undertaking project after project to improve its business, upgrade its product…
At this years After:Market conference in Hamburg the message came through loud and clear. Those companies that are successful in implementing a digital led growth strategy don’t bother with the jargon! The […]
How to eliminate CHANGE from your vocabulary and be more successful! As a professional who is familiar with the concept of change and all its rhetoric, I was recently inspired by a […]
Some years ago, Nokia, then still the global leader in mobile phones, was busy undertaking project after project to improve its business, upgrade its product offering and strengthen its value proposition, particularly […]
Overview and History The idea of overlaying digital information onto human field of views is not new. The first application of this concept was done in the late 1960’s by Ivan Sutherland, […]
Delivering on business objectives demands that we acquire those capabilities that help us differentiate from the competition. The same is true for service professionals as they look for the next steps in […]
Delivering on business objectives demands that we really understand and acquire those capabilities that help us differentiate from competition. Indeed, the same is true for us as professionals as we look for […]
When trying to implement change managements often make a common mistake: Lack of clarity where the company is heading. A couple of years ago, I spoke with the management team of an […]
At the AfterMarket conference last week, Si2 moderated executive circle on finding and Keeping Great Service People. For most of us who have run a Service Organisation, the motivation of our people […]
Originally posted on SERVICE IN INDUSTRY HUB:
In conferences and seminars there is a steady flow of industrial companies showcasing their digitization efforts. While many, for diverse reasons, still have difficulty implementing…
One of the central themes of the 2017 “After:Market business platform” is building a customer-centric service business, however what does this really mean for those responsible for running Service Operations? Service In […]
It was in 1999 that an article in the Harvard Business Review (HBR) drew attention to the fact that industrial revenue and profit pools had shifted, and that “smart manufacturers are moving […]
Si2Partners is supporting the the next Service Community Event which will be held at Konica Minolta Business Solutions Central London office in Chancery Lane on the 17th October starting at 13.00 with a finish […]
I’ve been in heavy construction equipment and trucks business for close to 34 years, and counting. I’ve been blessed with the opportunities of working in sales, parts, service and purchasing plus both […]
In 2014, estimates suggested that PC makers controlling an aggregate of 60% market share (HP, Dell, Lenovo, Acer and Asus) made an average of less than US$ 15 operating profit per PC […]
Earlier this year, Gartner estimated that approximately 8.4 billion connected “things” will be in use in 2017, up 31% from last year and will surpass 20 billion by 2020 (other analysts estimate […]
Matt Elton
While working at SIX Group, a leading E-Payments provider, Matt Elton used ON-Demand extensively to help achieve his objectives. In this video he shares his experiences. For more information see the Si2 ON-Demand presentation
