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Next Service Leaders Network Discovery Meeting on 26 Feb 2020
The next SLN Discovery Meeting will be on 26 Feb 2020 at the Lufthansa Conference Center near...
UK Service Community Meeting – 16th October – Atlas Copco
For those of you in the UK, the next Service Community event is at Atlas...
The Competences for Digital Servitization: A Survey on Italian Companies
Digital Servitization is increasingly recognised as a key driver of growth. This research finds that apart from Data Analytics, the key capabilities companies need to develop lie around leadership, team working, problem solving and the Trusted Advisor
Industrial News & Analysis
Augmented Reality in Service: Ready for Prime Time? – Free Report
Augmented Reality in Service: Ready for prime time? Survey Results and Management Report 2018...
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Developing a Customer Portal: Short case study of a Collaborative Project
How a Collaborative Project fast-tracks development of a Customer Portal: A short case study
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Platforms in Industry – Part 1: Disrupting the world of products
In 2014, estimates suggested that PC makers controlling an aggregate of 60% market share (HP,...
3D Printing, Augmented Reality, Big Data, Internet of Things, Predictive Maintenance, Service Management Systems, Technology and Digitization
- Servitization
- Technology and Digitization
- Leadership
- Strategy
- Operations
- Sales and Marketing
Are “solutions” the right way to compete? The promise and pitfalls for B2B capital equipment makers
A successful solutions business is hard to implement. Whether or not it is the right competitive...
Augmented Reality in Service: Ready for Prime Time? – Free Report
Augmented Reality in Service: Ready for prime time? Survey Results and Management Report 2018...
Benchmarking industrial services
Benchmarking is the best way to explain performance gaps in B2B industrial services and find out...
Are “solutions” the right way to compete? The promise and pitfalls for B2B capital equipment makers
A successful solutions business is hard to implement. Whether or not it is the right competitive...
Benchmarking industrial services
Benchmarking is the best way to explain performance gaps in B2B industrial services and find out...
Trusted Advisor: Customer Success through Service Sales
Being a Trusted Advisor is as much about mindset as it is about skills. And it’s as relevant to salespeople as it is to field service engineers
Deep dive into the industrial service business.
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