The Service Journey: Evolution and Revolution
It was in 1999 that an article in the Harvard Business Review (HBR) drew attention to the fact that industrial revenue and profit pools had shifted, and that “smart manufacturers are moving […]
Service Community UK – Next event 17th October at Konica Minolta
Si2Partners is supporting the the next Service Community Event which will be held at Konica Minolta Business Solutions Central London office in Chancery Lane on the 17th October starting at 13.00 with a finish […]
The IoT in After Sales Service: A Manager’s perspective – by Lars Moller
I’ve been in heavy construction equipment and trucks business for close to 34 years, and counting. I’ve been blessed with the opportunities of working in sales, parts, service and purchasing plus both […]
Platforms in Industry – Part 1: Disrupting the world of products
In 2014, estimates suggested that PC makers controlling an aggregate of 60% market share (HP, Dell, Lenovo, Acer and Asus) made an average of less than US$ 15 operating profit per PC […]
The Industrial Internet of Things: Quo Vadis OEM? Part 1- Reviewing a disruption
Earlier this year, Gartner estimated that approximately 8.4 billion connected “things” will be in use in 2017, up 31% from last year and will surpass 20 billion by 2020 (other analysts estimate […]
Briefing: Featuring GE, Jeff Immelt and the digital / industrial enterprise
GE’s Chairman and CEO Jeff Immelt of over 16 years to retire. Immelt has caught flak due to GE’s share price performance since his appointment shortly before the 9/11 attacks. Under his […]
What Real people say about digitalisation and technology disruption?
This month Si2 Partners were at Copperbergs’s Field Service Forum running a panel discussion on how different leaders are coping with the challenge of gaining competitive advantage through technology. We ran this […]
Digitization: How to know whether an industry is being disrupted
Originally posted on SERVICE IN INDUSTRY HUB:
In the previous article in this short series we noted that in a study by the Global Center for Digital Business Transformation (GCDBT – a Cisco-IMD…
Augmented Reality Delivers a New Standard of Service to Industrial Machinery Manufacturers
The Importance of Service to the Manufacturing Sector Industrial Machinery and Equipment (IM & E) manufacturers form an integral part of the manufacturing supply chain as their equipment plays a critical role […]
Briefing: Featuring renewables and news from service markets, technologies and management from around the web
Hello, This is the first revamped Newsletter from Service in Industry Hub and Si2 Partners. We cover and curate news from markets, companies, technology and management as well as from the Service […]
What do you think about the future of field service?
I was recently asked my views as part of an Expert Series of interviews by MobileReach. It got me thinking that it’s great to have the opportunity to express your views, but […]
Airborne Robots – Drones in Industry and Services
Drones are an emerging technology with significant industrial potential, particularly in services. According to some estimates, commercial usage of drones will surpass US$ 7 billion by 2020. Over 50% of this is […]
3D Printing Spare Parts – Getting Closer Update
A couple of companies have been enjoying a lot of attention in the press recently with some impressive announcements of products that promise to make 3D printing in metal much faster and […]
What’s on Service Director’s minds
With customer expectations on the rise, field service organizations are constantly fighting to keep up. The service industry has shifted from a cost-centric and reactive approach to a value-centric and proactive approach. But […]
24th May – Next Service Community Event in the UK
The next Service Community Event will be held at Oracle’s Reading UK Offices. For those of you who do not know, the Service Community is a unique not for profit community where […]
Back to Digital Basics: The key to digital transformation lies in people and not technology
‘The rate of increase of industrial devices being connected to the internet is up 25% per year, but customers don’t really appreciate how the capabilities and benefits of the IoT are relevant […]
Digitization, disruption and dematerialization
In conferences and seminars there is a steady flow of industrial companies showcasing their digitization efforts. While many, for diverse reasons, still have difficulty implementing or committing to digitization in full, almost […]
But Manufacturing does matter
An article in the Financial Times criticizes the Trump administration’s instinctive protectionism and makes many valid economic points. But it also effectively dismisses manufacturing as not particularly relevant, something which seems to […]
Are you a UK based Manager looking for a Field Service Management Solution?
If you are based in the UK and looking for a Field Service Management Solution, you might find this event interesting. Connect Field Service Management is a conference designed to allow managers […]
The economic case for infrastructure maintenance
In a recent speech at the Brookings Institution, former US Treasury Secretary and Harvard economist Lawrence Summers made a strong case for a sustained increase in infrastructure investment in general and maintenance […]
