Making your SERVICE Data Work For You
“I know the data I need, but obtaining it from the various systems in my business…...
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Category: Technology and Digitization
Trusted Advisor – War stories of a Service Manager
Developing a trusted advisor culture is key to any high performing service organisation. Listen to real stories of how one service director has worked towards this goal.
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Success with Data Analytics: Start with the end in Mind
To build successful data solutions you must know what you are trying to achieve. And bosses shouldn’t try to monopolize knowledge. A talk with Iain Crosely, Director at XpertRule.
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Purpose, People and Process is the focus of most service professionals when implementing data-driven solutions
When it comes to implementing data and knowledge solutions, it is Purpose, People and Process that most service professionals are focused on.
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A Knowledge and Data Implementation Framework
Key factors for building a tool for data and knowledge management in industrial services – An SLN collaborative project
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The Data Savvy Service Professional
Service businesses want to use data to improve productivity and competitiveness but find that many...
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