Category: Technology and Digitization

Blockchain Drives Performance in Supply Chains

Posted by Veronica Martinez | Feb 25, 2020 | Operations, Technology and Digitization

A pilot project shows that blockchain can deliver significant performance improvement in...

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IIOT strategic options for OEMs in services

Posted by Titos Anastassacos | Feb 17, 2020 | Internet of Things, Leadership, Sales and Marketing, Technology and Digitization

In leveraging the IIoT for topline growth OEMs face difficult strategic choices. They all require...

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Augmented Reality in Service: Ready for Prime Time? – Free Report

Posted by Service in Industry Hub | Dec 6, 2019 | Augmented Reality, Industry News, News

Augmented Reality in Service: Ready for prime time? Survey Results and Management Report 2018...

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Developing a Customer Portal: Short case study of a Collaborative Project

Posted by Nick Frank | Nov 28, 2019 | Leadership, Service Management Systems, SLN

How a Collaborative Project fast-tracks development of a Customer Portal: A short case study

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Steve Jobs: “Start with the Customer Experience, then work back to the technology”

Posted by Nick Frank | Aug 19, 2019 | Leadership, Technology and Digitization

I got very excited today as someone shared on LinkedIn a video of a Steve Jobs’ quote that I...

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Is AI the Intelligent way forward to a sustainable future?

Posted by Nick Frank | Jun 13, 2019 | Business Transformation, Customer Support, Service Delivery, Service Technologies & Innovation

Last week I spoke individually to over 50 business professionals about artificial intelligence,...

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