Category: Technology and Digitization

Steve Jobs: “Start with the Customer Experience, then work back to the technology”

Posted by Nick Frank | Aug 19, 2019 | Leadership, Technology and Digitization

I got very excited today as someone shared on LinkedIn a video of a Steve Jobs’ quote that I...

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Is AI the Intelligent way forward to a sustainable future?

Posted by Nick Frank | Jun 13, 2019 | Business Transformation, Customer Support, Service Delivery, Service Technologies & Innovation

Last week I spoke individually to over 50 business professionals about artificial intelligence,...

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Digital Servitization: Digital Infrastructure to enable Outcome-Based Service

Posted by Nick Frank | May 16, 2019 | Big Data, Business Transformation, Internet of Things, Leadership, Outcome Based Services, Predictive Maintenance, Service Technologies & Innovation

Digital Servitization has caught the imagination of many researchers and thought...

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How capable is your team turning business problems into data solutions

Posted by Nick Frank | Feb 12, 2019 | Big Data, Leadership, People Development

Agfa plant in Leeds has developed into a best in class manufacturing facility based on the...

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Still think digitalization is your key to success? Meet its neglected twin and think again

Posted by Nick Frank | Feb 1, 2019 | Leadership, Servitization, Strategy, Technology and Digitization

This article by Tim Posselt is a must read for those leaders pre-occupied by Digital...

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