Trusted Advisor – War stories of a Service Manager
Developing a trusted advisor culture is key to any high performing service organisation. Listen to real stories of how one service director has worked towards this goal.
Read More
Category: Technology and Digitization
Success with Data Analytics: Start with the end in Mind
To build successful data solutions you must know what you are trying to achieve. And bosses shouldn’t try to monopolize knowledge. A talk with Iain Crosely, Director at XpertRule.
Read More
Purpose, People and Process is the focus of most service professionals when implementing data-driven solutions
When it comes to implementing data and knowledge solutions, it is Purpose, People and Process that most service professionals are focused on.
Read More
A Knowledge and Data Implementation Framework
Key factors for building a tool for data and knowledge management in industrial services – An SLN collaborative project
Read More
The Data Savvy Service Professional
Service businesses want to use data to improve productivity and competitiveness but find that many...
Read More
Augmented Reality Deployment in Service For Maximum Cost Impact
What types of Augmented Reality deployment and use modes are the most appropriate for maximum cost impact?
Read More