Category: Technology and Digitization

Knowledge Management enhances Augmented Reality and drives Field Service Performance

Posted by Peter Maier | Aug 17, 2018 | Augmented Reality, Field Service, Service Delivery, Service Technologies & Innovation, Technology and Digitization

Combining Knowledge Management and Augmented Reality makes both far more powerful in Service...

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Augmented Reality: Shaping the Future of Field Service

Posted by Titos Anastassacos | Aug 13, 2018 | Augmented Reality, Customer Support, Field Service, Operations, Sales and Marketing, Strategy, Technology and Digitization

Augmented Reality is a transformational technology that will fundamentally change field service....

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How digitization is changing the competitive space in industrial after-sales services

Posted by Titos Anastassacos | Aug 10, 2018 | Internet of Things, Leadership, Predictive Maintenance, Servitization, Strategy, Technology and Digitization

Digitization enables continuously increasing automation in business execution, operations, and...

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Technology in Service: A Strategy Perspective (Part 2)

Posted by Titos Anastassacos | Aug 5, 2018 | Briefings, Leadership, Technology and Digitization

Technology creates the conditions to achieve previously impossible outcomes at vastly reduced...

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Augmented Reality in Service: Ready for Prime Time? Webcasts

Posted by Service in Industry Hub | Jul 25, 2018 | Augmented Reality, Leadership, Technology and Digitization

Augmented Reality is a transformational technology for field service and service in general. But...

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