Resistance to change Archives - SERVICE IN INDUSTRY HUB

Shift to Services

Posted by Nick Frank | Mar 8, 2016 | Business Transformation, Leadership, Servitization

The Cambridge Service Alliance has released another excellent report on the ‘Seven Critical Success factors in the Shift to Services’. This report was based on research carried out by the CSA with s number...

6 CEO story-lines to communicate service transformation more effectively

Posted by Nick Frank | Jan 5, 2016 | Business Transformation, Leadership

1. Why Story Telling and Pictures are Critical to Success Developing Advanced Services within a Product Centric environment takes many years of organisational and technical development. Having a clear overview of the key...

Part 2: Looking after Planes, Trains, Clean Energy and Human Health; 5 more hard earned lessons involving people and data

Posted by Nick Frank | Jul 6, 2015 | Asset Management, Operations

Essentially successful Asset Management is about people making data driven decisions through the Lifecycle. So in Part 2 of Dr Michael Provost’s blog on ’23 lessons learned the hard way’, Mike shares five...